1. Introduction
Welcome to CPA Pilot. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Services Provided
CPA Pilot offers software to help tax professionals do their work more efficiently and effectively. All services are delivered digitally.
3. Payment Terms
- All payments for services must be made in advance.
- We accept payments via Stripe and other major payment gateways.
- Subscription fees are billed on a monthly or annual basis, depending on the chosen plan.
4. Refund Policy
At CPA Pilot, we strive to provide the best possible service to our clients. If for any reason you are not satisfied with our services, please review our refund policy below:
- Eligibility for Refunds:
- Refunds are considered on a case-by-case basis.
- Requests for refunds must be made within 30 days of the original purchase date.
- Refunds are applicable for unused services or if there is a verifiable issue with the service provided.
- Non-refundable Items:
- Custom consultancy services that have been rendered are non-refundable.
- Subscription fees for the current billing period that has already commenced are non-refundable.
- How to Request a Refund:
- To request a refund, please contact our customer support team at [email protected] with your order details and reason for the refund request.
- We aim to process all refund requests within 7-10 business days.
5. Delivery Policy
At CPA Pilot, our services are delivered digitally. Here’s what you can expect:
- Service Delivery:
- Upon successful payment, access to our digital resources and services will be provided immediately or as per the agreed schedule.
- For any custom services or consultations, the delivery timeline will be communicated during the order process.
- Access to Digital Products:
- Digital products will be accessible through your account on our website or delivered via email.
- If you experience any issues accessing your purchased services, please contact our support team at [email protected].
6. Return Policy
Since CPA Pilot provides digital services and products, our return policy is as follows:
- Eligibility for Returns:
- Returns are not applicable for digital products once they have been accessed or downloaded.
- For subscription services, you may cancel your subscription at any time, and your access will remain until the end of the current billing period.
- How to Request a Return:
- If you believe you have a valid reason for a return, please contact our support team at [email protected] with your order details and reason for the return request.
- We will review each request on a case-by-case basis.
7. Cancellation Policy
We understand that circumstances can change, and you may need to cancel your services. Here is our cancellation policy:
- Subscription Cancellations:
- You can cancel your subscription at any time through your account dashboard on our website.
- Cancellation will take effect at the end of the current billing period. You will continue to have access to the services until the end of that period.
8. Liability
CPA Pilot provides information and services to assist with digital marketing and conversion rate optimization. However:
- CPA Pilot shall not be liable for any inaccurate information provided on the website or through our services.
- Users are responsible for any actions they take based on the information provided by CPA Pilot.
- CPA Pilot shall not be liable for any consequences arising from actions taken by users based on the information provided.
9. Heavy Usage
We strive to provide consistent and reliable services to all our users. However:
- If a user’s usage exceeds a specified threshold, we reserve the right to adjust prices to cover the cost of unanticipated usage.
- Users will be notified in advance of any price adjustments and provided with the option to modify their usage or subscription plan.
10. Modifications to Terms and Conditions
CPA Pilot reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page and will become effective immediately upon posting.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].